IQiyi Sports announces compensation plan! Apologize again!
王俊杰2017
发表于 2024-9-7 11:26:32
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IQiyi Sports apologizes again.
On the evening of September 6th, iQiyi Sports issued another apology statement and provided a compensation plan due to the poor viewing experience of some users during the live broadcast of the round of 18 national football matches of the 2026 World Cup Asian qualifiers.
On September 5th, in the first round of Group C of the Round of 18 Asian qualifiers for the 2026 World Cup, the Chinese men's football team lost 0-7 away to the Japanese men's football team. However, due to the high price, CCTV did not broadcast this game, and iQiyi Sports became the only broadcasting platform in China. The broadcaster shows that this game requires paid viewing. However, a number of netizens roast about problems such as stuck payment page, repeated payment, and inability to watch the game after payment shortly after the game started that night.
IQiyi Sports apologizes again and announces compensation plan
On the evening of September 6th, iQiyi Sports issued another apology statement. IQiyi Sports stated that during the live broadcast of the China vs Japan match in the Chinese Football Association's round of 18 on September 5th, the enthusiasm of Chinese fans far exceeded our expectations. After the start of the competition, the instantaneous traffic was too high, and the number of users in the payment process surged, resulting in some users being unable to purchase and the benefits not being credited in real time after purchase, which affected the user's viewing experience. We deeply apologize for this.
At the same time, iQiyi Sports announced a compensation plan.
For sports members who repeatedly redeem their viewing vouchers, the redeemed vouchers have been returned to their account.
2. For users who make duplicate payments, the amount of the duplicate purchase will be refunded.
3. Users whose rights are damaged during the competition will be compensated with one viewing voucher to their account.
On September 5th, in the first round of Group C of the Round of 18 Asian qualifiers for the 2026 World Cup, the Chinese men's football team played away against the Japanese men's football team and ultimately lost 0-7.
That evening, multiple topics about this game flooded multiple social media hot searches. It is reported that CCTV did not broadcast the game. In response, CCTV Sports issued a statement that evening stating that the copyright of the event is held by the Asian Football Group (AFG), the agent of the Asian Football Confederation. During the negotiation process, although China Central Television (CCTV) repeatedly fought for it, the other party's offer was still extremely high, and they firmly opposed the behavior of domestic and foreign capital disrupting the sports copyright market.
IQiyi Sports has become the only broadcasting platform in China. The broadcaster shows that this game is not free, and non member users need to pay 9 yuan to watch it.
Shortly after the start of the competition, the topic of "iQiyi cannot be watched with money" briefly topped the Weibo hot search list. Some netizens roast that iQIYI's payment page was stuck and could not watch the game. At the same time, the official phone customer service of iQiyi cannot be connected, and some devices cannot load the iQiyi APP help and feedback consultation page.
Subsequently, iQiyi Sports released a statement that evening, apologizing for the excessive traffic caused by the enthusiasm of the fans during the live broadcast of China's men's football team's first away game against Japan in the Asian quarter finals tonight. The allocation of technical service resources exceeded the limit, causing a bad viewing experience for some users. We will further strengthen our technical plans and operational capabilities in the future, providing everyone with more stable and reliable live streaming services. However, most netizens did not buy into the apology made that night, believing that no solution had been provided and that the damaged rights had not been compensated.
In terms of stock price, on September 6th local time, iQiyi's US stock closed down 2.97%. This week, iQiyi's stock price has fallen for five consecutive trading days, with a cumulative decline of over 12%, and its latest market value is $1.881 billion.
In terms of performance, iQiyi previously released its Q2 2024 financial report as of June 30, with a total revenue of 7.4 billion yuan, a year-on-year decrease of 5%. The net profit attributable to iQiyi was 68.7 million yuan, while the net profit for the same period in 2023 was 365.2 million yuan. According to the US Generally Accepted Accounting Principles, the net profit attributable to iQiyi was 246.9 million yuan, while the net profit for the same period in 2023 was 594.7 million yuan.
[align center] The head coach of the Chinese national football team apologizes
On September 5th, the first game of the third phase of the 2026 World Cup Asian qualifiers, China played away against Japan. Head coach Ivan Kovac formed a 4-4-2 starting lineup, with captain Wu Lei partnering with Zhang Yuning in the forward line; Midfielders Li Yuanyi and Jiang Shenglong form a double defensive midfielder, while Xu Haoyang and Xie Wenneng are separated on the left and right; From left to right on the defensive line are Liu Yang, Zhu Chenjie, Jiang Guangtai, and Yang Zexiang; The goalkeeper is Wang Dalei. In the end, the Chinese men's football team suffered a devastating defeat to the Japanese team with a score of 0-7, setting a record for the largest point difference in the history of the two teams' matches.
According to a report by Beiqing Sports, the Chinese men's football team returned to Dalian on the afternoon of the 6th to prepare for the second round of the round of 18, which will be held on the 10th, against the Saudi Arabian team at home. Due to the significant preparation task, shortly after the team arrived at the hotel, they were able to go to the Dalian Barracuda Bay Stadium for their first training after returning home that evening. Before the training began, head coach Ivankovic was interviewed by the media.
Although Ivankovic regretted the result of the previous night's match and expressed his apologies to the fans. But he still firmly believes that the Chinese team will get better. Ivankovic also insisted that the Chinese team's goal of striving for fourth place in the top 18 group has not changed. He also expressed that he is not worried about losing control of the locker room, and firmly believes that he can continue to receive support from the Chinese Football Association and players in his future coaching work. Regarding the second half of the China Japan match, when the national football team changed their formation from "four defenders" to "three center backs," Ivan explained, "The adjustment is to strengthen defense." Ivan Kovac understood the anger of the fans and stated that he will continue to lead the team and strive to play well in the upcoming matches. In addition, all 27 national team players participated in the training on the evening of the 6th.
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