On November 15th, @ iQiyi Sports issued a statement apologizing that there was a short-term technical malfunction during the live broadcast of the national football vs Bahrain match on November 14th, which caused some users to make duplicate purchases and their rights to not be redeemed. The technical team has resolved the issue as soon as possible and restored the normal operation of the system. The following compensation will be provided to affected fans:
1. Refund processing: For users who make duplicate purchases, the amount of the duplicate purchase will be refunded
2. Compensation for Rights and Interests: Users whose rights and interests are damaged during the malfunction period will be compensated with one viewing voucher to their account, which allows them to watch the match between the Chinese national team and Japan on the 19th for free
3. Repeated redemption: Sports members who have redeemed their tickets repeatedly have returned the redeemed tickets to their account