On September 7th, for sports members who repeatedly redeem their viewing vouchers, iQiyi announced that they have returned the redeemed vouchers to their user accounts; For users who make duplicate purchases and payments, iQiyi stated that it will refund the amount of the duplicate purchase; For users whose rights are damaged during the competition, iQiyi will compensate with one viewing voucher. In addition, iQiyi emphasizes that the viewing vouchers and refunds will be automatically returned to the user's account within 5 working days, and the refund information will be notified through the iQiyi Sports APP's internal message.
On September 5th, the quarterfinals of the 2026 FIFA World Cup Asian qualifiers began, and iQiyi holds the exclusive broadcasting rights for the event. During the live broadcast of the first round of the China Japan competition, some netizens reported on Weibo that they had purchased iQiyi Sports membership but were unable to watch the game. On the evening of that day, iQiyi Sports issued a statement explaining that it was caused by excessive instantaneous traffic and the allocation of technical service resources exceeding the limit, and apologized.