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Just now, Disney apologized!

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Recently, multiple news related to Shanghai Disneyland have attracted attention.
01

Tourists roast: entering the park with playing cards is blocked by turning over bags

Shanghai Disney responds

On October 14, a netizen released a video roast that when Shanghai Disney entered the park for security check, the security personnel turned over his bag, and a pair of playing cards he carried were not allowed to enter the park.
The video shows that the staff are wearing badges, ties, and other items with the words "security guard" and "Shanghai Disneyland" printed on them. The netizen had a dispute with the security personnel. He held a deck of playing cards, a pair of small scissors, and a flashlight, questioning why playing cards couldn't be brought in. The male security personnel said, 'This is Disneyland, not a chess and card room.'.
Netizens believe that Disney's entry regulations do not prohibit the carrying of playing cards. Surprisingly, there are still people who say that carrying poker cards is for playing cards while waiting in line. How is mobile poker achieved? Is it difficult to understand when traveling for a long time and carrying a deck of poker cards with you
In the comment section of the netizen, some people also believe that "playing cards do not involve public safety, why can't we bring them
The reporter searched the Disney official website and found that among the items mentioned in the visitor notice as "not allowed to bring into the park", there was no mention of playing cards, etc.
On October 15th, a reporter called the official Disney hotline to verify this matter. A staff member stated that there is no clear rule in Disneyland that poker cards cannot be carried. But there are security personnel at the entrance, the specific situation depends on the scene.
The reporter randomly consulted the staff of other amusement parks regarding whether playing cards can be brought into the park. Some amusement park staff said that they can carry and use them in the park. Some amusement park staff also stated that it is not recommended to carry items such as mahjong and playing cards that may involve gambling.
On October 17th, according to a report by Beike Finance in the New Beijing News, Shanghai Disneyland responded that according to the "Shanghai Disneyland Visitor Notice", ordinary playing cards are not items that cannot be brought into the park. The tourist's playing cards were prohibited from being brought into the park on that day due to an operational error by on-site staff.
We deeply apologize for any inconvenience caused to the tourist. We are actively contacting the tourist and hope to invite them to return to the park to play. The scissors carried by the tourist are knives and cannot be brought into the park
02

Network reveals man involved in Lei Ming Shan drifting project

Jumping off the ship midway

On October 16th, a netizen revealed on social media that while experiencing the Lei Ming Shan drifting project at Shanghai Disneyland, a man suddenly unfastened his fastening buckle and stood up on a large stone in the water, causing the project to be suspended halfway.
Other netizens on the platform have also expressed that there are indeed "skilled mountaineers".
The reporter interviewed a blogger who posted that she was not involved in the incident, but suddenly stopped while drifting on Lei Ming Mountain. "I heard from the tourists in front that many people were suspended at that time," she said
Subsequently, the reporter called Shanghai Disneyland, and the customer service responded that the Lei Ming Shan Drifting Project is currently operating normally. If such special situations arise, on-site staff will respond flexibly, emergency measures will be taken on site, and relevant follow-up services will also be provided to tourists.
As of 20:00 yesterday, the reporter checked the "Disney Resort" app and found that the Lei Ming Mountain Drifting is in normal operation, with a current waiting time of 10 minutes.
The reporter noticed that the introduction of Lei Ming Shan Drifting shows that "you will definitely get wet, and may even get soaked; to ensure safety, tourists should ride this amusement equipment in good physical condition. If you have high blood pressure, heart disease, back or neck discomfort, dizziness, or other health problems that must be avoided, please do not post it
In August of this year, there were children suspected of drifting and jumping on a boat in Lei Ming Shan. Subsequently, Disneyland responded that the children did not jump into the water, but jumped onto the platform before the boat came to a complete stop, and the amusement project was temporarily closed.
According to the staff, the amusement facilities at Disneyland will be temporarily suspended for various reasons:
For example, if a tourist holds an umbrella during the operation of a project, it may endanger their own safety and that of other tourists;
For example, when tourists ride amusement equipment, they do not pay attention to storing their personal belongings, resulting in objects falling into the equipment;
For example, when the safety boundary door is manually opened and there is a safety hazard.
When the above situations occur, on-site staff will immediately suspend the running equipment and evacuate tourists.
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