On March 12th, the reporter learned that China Ping An's Financial One Account, as an artificial intelligence technology application solution deeply rooted in the financial industry, has innovated the "technology+business" model in the industry. Continuously improving product capabilities through the Gama platform, empowering the development of new quality productivity in the financial industry.
The person in charge of Financial One Account introduced that Gama Platform is an integrated platform that covers intelligent voice services, open platforms, and financial cloud solutions, and is a key foothold of Financial One Account in the field of artificial intelligence. Among them, Gama Smart Voice is one of the advanced production tools provided by Financial One Account to support the development of new quality productivity in the financial industry.
Specifically, Gama Smart Voice relies on a robot platform that supports the adaptation of information and innovation, and has created 300+voice robot processes, 3000+text FAQ libraries, 200+quality inspection models, and 60+intelligent auxiliary templates for intelligent risk control, intelligent marketing, and intelligent customer service in multiple business and scenarios. It provides AI scene construction, AI operation team building and training consulting, and AI scene effect improvement services.
By utilizing artificial intelligence technologies such as AI language, NLP, and knowledge engineering, Gamma Smart Voice has achieved significant results in empowering financial institutions to improve quality and efficiency. In terms of intelligent customer service, AI+navigation and AI+text robots are driven by dual engines, effectively diverting the volume of manual services, with a replacement rate of over 60%; The AI+customer service assistant has also increased the production capacity of manual seats, reducing the average call duration and post call summary duration by 10%.
It is reported that Gama Smart Voice has completed mutual authentication with mainstream manufacturers such as Galaxy Qilin, Zhongbiao Qilin, Huawei Kunpeng, Dongfang Tong, Renmin Jincang, Zhongchuang, Dameng, and Haiguang.
Financial One Account Express stated that in the future, the company will firmly grasp the primary task of high-quality development, strengthen the deep integration of technological innovation and the iterative upgrading needs of the financial industry with the advantages of financial service platforms, and help the financial industry cultivate new quality productivity with its own characteristics. Financial One Account will also empower the financial industry to create a revolutionary new productive ecosystem through the accumulation and application of cutting-edge production tools such as AI and the efficient integration of new production factors such as data, in multiple dimensions such as digital operation, digital management, and digital management.