Recently, the official of Egg Party responded to recent media reports on issues such as "minors impersonating adult accounts for games" and "difficulty in recharging and refunding channel servers". Egg Party responded that it has further upgraded its health game anti addiction system and launched three major anti addiction measures. The data shows that the game has completed a total of 30000 applications for underage recharge and refund.
It is reported that "Egg Party" has integrated AI underage protection patrol technology and facial recognition mechanisms into channels such as Xiaomi and Huawei. In response to high-risk behaviors such as high-value consumption, high-frequency consumption, and suspected underage, facial recognition has been activated in the payment process. This feature has achieved significant results in the trial operation of top channel servers, and has intercepted over 5 million high-risk behaviors of underage players in the past two months. Next, Egg Party will deploy to all channel servers and is expected to be completed within December.
Regarding the establishment of a dedicated customer service entrance for underage refunds through all channels, Egg Party stated that it will continue to optimize relevant processes, accelerate review and processing efficiency, and further assist parents in resolving refund issues. As of December 2023, a total of over 30000 refund applications related to suspected minors have been processed, with a completion rate of 98%.
According to the disclosure, as of now, over 80% of the more than 590 refund requests registered in the contact group of Egg Party have been processed. Among them, applications verified to be recharged by minors have been processed by NetEase with refunds and account bans, helping parents solve their children's addiction problems. "Regarding this issue, we kindly ask parents to be more patient. We are also willing to actively listen to opinions from all sectors of society and continuously optimize everyone's experience."
In addition, Egg Party has launched functions such as "one click no game recharge" and "one click no game login" to protect minors from the source. Parents only need to bind their children's game accounts through the official account of the "Netease Parent Care Platform" to manage and intervene in their children's game time and recharge status 24 hours a day. According to official data, currently 8 million parents have used the NetEase Parental Care Platform feature.
"As long as a child chooses" Egg Party "as their companion, we will definitely do our best to provide them with a healthier, safer, and happier growth environment." Egg Party stated that it always regards the protection of minors as the highest priority, organizes a special team to collaborate with all parties in the industry, and solves difficulties and bottlenecks.