On November 28th, "National Lianjia Quality First - Shenzhen Lianjia 2024 Quality Upgrade" was released, with a new upgrade of 11 reassuring service commitments. Within 5 years of property delivery, customers can apply for compensation for house water leakage warranty.
It is reported that the core commitment of Shenzhen Lianjia's original 11 major peace of mind service commitments, "house leakage, warranty compensation", has been upgraded to "within 5 years from the date of property delivery", with a guarantee period of "within 6 months from the date of property delivery". In addition, at the Shenzhen Lianjia Conference, a reassuring service commitment of "telephone marketing, compensation for one disturbance" was also launched. This commitment clearly stipulates that Shenzhen Lianjia brokers shall not conduct telephone marketing to clients without their permission. If clients receive such calls, they can file complaints through Lianjia's official customer service hotline. After verification, Shenzhen Lianjia will compensate the customer 100 yuan.