The 18th Shenzhen International Financial Expo (hereinafter referred to as the "Expo") recently opened at the Shenzhen Convention and Exhibition Center. As the only window for Ping An Technology's ability to export to the outside world, Financial OneConnect showcased its four major products of "retail+credit+property insurance+life insurance" at the exhibition. These products not only help domestic financial institutions accelerate their digital transformation, but also provide strong technical support for the digital transformation of overseas financial institutions. Through technological innovation, Financial One Account helps various financial institutions improve operational efficiency, optimize customer experience, and promote business upgrades, further consolidating its leading position in the digital finance industry.
In the retail sector of banks, Financial One Account promotes the improvement of bank retail business through digital solutions, covering multiple scenarios such as customer management, product empowerment, and channel management, helping banks improve the efficiency and accuracy of customer relationship management. In terms of credit services, Financial One Account provides financial institutions with a full process digital solution by integrating loan business, data collection, and credit systems, empowering customers to achieve one-stop credit digital upgrades.
In the insurance field, Financial One Account has launched an end-to-end car insurance solution through deep cooperation with Ping An Group, and continues to explore digital innovation in non car insurance products. At the same time, in response to the life insurance market, Financial One Account has built a multi-channel digital platform to help insurance companies improve operational efficiency while achieving more accurate customer management. This platform not only significantly reduces operating costs, but also improves the automation and intelligence level of business, helping life insurance companies enhance their market competitiveness.
During the exhibition, Financial One Account showcased its first digital product aimed at the global life insurance agent market - "Universal Agent". This product combines advanced AI technology to provide a full process digital transformation solution from staff augmentation, training to performance management. Through this product, Financial One Account has helped global insurance companies achieve online migration of agent services, significantly improving customer acquisition efficiency and policy purchase efficiency.
Huang Yuwen, Director of Market Development for the Domestic Business Team of Financial OneConnect Life Insurance, stated that through the new model of AI+business, it empowers customers, helps enterprises reduce costs and increase efficiency in management, and further serves end customers through efficiency improvement to enhance customer experience and business value. According to its introduction, after the product was launched, 95% of customer service was successfully migrated online, greatly improving the interactivity and convenience of services, further verifying the technological advantages of Financial One Account in the fields of artificial intelligence and big data.
Through this exhibition, Financial One Account not only showcased its technological advantages in the field of digital finance, but also further strengthened its interaction and cooperation with industry partners. In the future, Financial OneConnect will continue to focus on the application of cutting-edge technologies such as artificial intelligence and big data, continuously promoting innovation and development in digital finance, and providing more intelligent, efficient, and convenient solutions for the digital transformation of financial institutions.