On November 11, the topic of "Alipay collapsed" topped the list of popular microblog searches. Many netizens reported that Alipay has always displayed "errors", and an order has been repeatedly deducted by Alipay. Later, the reporter from Nandu learned from Alipay's official microblog that partial failure of Alipay's message database had affected the payment function of some users. This malfunction will not affect the safety of users' funds, and it has been fixed at present.
Payment screenshot posted by netizens.
Many netizens posted that "payment failed", "transaction creation failed", "service exception", etc. were displayed when using Alipay to pay, "money was deducted several times, but the order was not paid". Another netizen said that the withdrawal of cash from Alipay's Yu'e Bao had not arrived, and Huabei's repayment and deduction were successful but the bill was not cleared. Many people questioned that the "collapse" of Alipay was related to the excessive traffic during the Double 11 Festival, and worried about capital losses such as the inability to refund.
Subsequently, the official microblog of Alipay announced that the payment function of some users was affected due to the partial failure of the system message database. The malfunction will not affect the safety of users' funds, and as of 10:50, the malfunction has been repaired. We deeply apologize for any inconvenience caused to the user.