On September 3rd, US listed fintech company Lexin released its consumer protection "report card". Data shows that from January to August 2024, Lexin provided over 800000 anti fraud security reminders to users, and the automation rate of the platform's network fraud interception continued to improve. Users' experiences of being deceived showed a downward trend. As of the end of August, Lexin has historically avoided user losses exceeding 720 million yuan.
In terms of intelligent anti fraud, Lexin utilizes a massive database of fraud cases, iterative upgrades, and comprehensive protection strategies to provide full process and multi node user reminders, dissuasion, and intelligent interception for potential fraudulent activities on the platform, strengthening the protection of consumer fund security. Data shows that from January to August 2024, Lexin fixed 128 data security related vulnerabilities, intercepted 148 million data security attacks, and maintained a record of zero data breaches since the launch of its data protection and governance system.
In terms of user experience, over the past year, Lexin has provided care and assistance to nearly 100000 users. According to disclosure, in the past few years, Lexin has been attaching great importance to the construction of a long-term consumer protection mechanism and launched the "5S Protection System" for consumer protection in 2022; In May 2023, Lexin established a Consumer Rights Protection Committee at the board level; At the beginning of 2024, Lexin established a Consumer Rights Protection Center.
Cui Yuhong, Vice President of Lexin and Head of Lexin Consumer Rights Protection Center, said, "Lexin attaches great importance to the protection of financial consumer rights, integrates consumer protection work into the company's strategy and cultural system, and iterates the consumer protection mechanism. At the same time, through technological empowerment, we achieve full coverage of financial consumer rights protection. In the future, we will continue to listen to user feedback, upgrade our service system, and improve the effectiveness and quality of financial consumer rights protection