On the morning of July 2nd, Bilibili crashed, Xiaohongshu crashed, and Alibaba Cloud server became a hot search on Weibo.
This morning, a user discovered that the Bilibili App is unable to use browsing history and following content. The message interface, update interface, and customer service interface are all unavailable, and users are also unable to comment or post bullet comments. The video comment area and user (UP main) homepage cannot be loaded. Some netizens have reported that the content of Xiaohongshu cannot be refreshed.
Regarding this, the customer service interface of Bilibili shows that some functions of Bilibili have malfunctioned and are currently being urgently repaired. Please try again later. The customer service of Xiaohongshu stated that feedback on the incident of Xiaohongshu crashing has been recorded and will be checked as soon as possible. Users can try using it again later.
According to the feedback from Alibaba Cloud Customer Service Center, on July 2, 2024 at 10:04 Beijing time, Alibaba Cloud monitoring discovered abnormal network access in the Shanghai area's availability zone N, and Alibaba Cloud engineers are urgently handling it.
According to Alibaba Cloud Health Dashboard and Announcement, the affected services include OSS, ECS，RDS，K8S，OTS，DTS，KMS，PolarDB，Redis，Mongo，ElasticSearch ； It took 31 minutes from discovering the fault to resolving it, and 38 minutes from discovering the fault to affecting recovery.