New Beijing News Beike Finance News (Reporter Wei Yingzi) On September 7th, a reporter from New Beijing News Beike Finance learned from iQiyi Sports' official Weibo account that it once again apologized for the problem of users being unable to purchase and their purchased benefits not being received in real time during the live broadcast of the China Japan match of the 18th National Football Championship on September 5th, and proposed three solutions for the affected users.
For sports members who repeatedly redeem their viewing vouchers, iQiyi stated that they have returned the redeemed vouchers to their user account; For users who make duplicate purchases and payments, iQiyi will refund the amount of the duplicate purchase; For users whose rights are damaged during the competition, iQiyi will compensate with one viewing voucher. In addition, iQiyi emphasizes that the viewing vouchers and refunds will be automatically returned to the user's account within 5 working days, and the refund information will be notified through the iQiyi Sports APP's internal message.
On September 5th, the quarterfinals of the 2026 FIFA World Cup Asian qualifiers began, and iQiyi holds the exclusive broadcasting rights for the event. During the live broadcast of the first round of the China Japan competition, some netizens reported on Weibo that they had purchased iQiyi Sports membership but were unable to watch the game. On the evening of that day, iQiyi Sports issued a statement explaining that it was caused by excessive instantaneous traffic and the allocation of technical service resources exceeding the limit, and apologized.