In response to the serious backlog problem of Zhongtong Express, on March 13th, Zhongtong Express replied to a reporter from New Beijing News and Shell Finance that the Zhongtong Hubei Management Center has stationed branches to ensure stable service, and the backlog problem can be resolved within two days. The overall network of China Unicom is stable and the service is normal. If consumers have any issues related to express delivery services, they can call the official service hotline of China Unicom 95311 or contact local China Unicom branches.
Recently, multiple media reports have reported that there may be serious backlog, lost items, delayed delivery, or even no delivery at multiple Zhongtong express delivery outlets in various regions. Many netizens have encountered similar situations, and some have received text messages from China Unicom Express stating that they cannot deliver in a timely manner due to a shortage of manpower.