On February 5th, JD Group announced that starting from February 1st, 2024, more than 20000 JD frontline customer service employees will achieve an average annual salary increase of over 30%.
JD introduced that JD customer service was established in 2009 and has now developed into the largest self operated customer service team in the industry. Since its establishment, JD customer service has been committed to providing users with 7x24 hour service. This year is the 12th year that JD has insisted on delivering goods during the Spring Festival, and the JD customer service team will also have over ten thousand people dedicated to their positions.
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