Recently, the top ten brands in Beijing's financial industry for 2023 have been officially announced. NYSE LU (06623. HK) has made multidimensional efforts to promote the improvement and efficiency of financial services, accurately supporting the high-quality development of small and micro enterprises, and has been awarded the "Annual Service Pioneer".
Deepening the "O2O service attributes" through diversification and improving the efficiency of small and micro financial services
The Central Financial Work Conference emphasized that "adhering to the fundamental purpose of serving the real economy through financial services" provides scientific guidance for financial institutions to further clarify their financial function positioning and improve the quality and efficiency of financial services.
For many years, Lujin Holdings has always regarded serving the real economy as its starting point and foothold, deepening its "O2O service attributes"; And we will focus on digital inclusive finance, continue to promote artificial intelligence, provide distinctive and differentiated high-quality financial services for small and micro enterprises and the public, and promote the improvement and efficiency of financial services, fully supporting the development of small and micro enterprises and the private economy.
In June this year, Lujin Holdings launched the first professional field artificial intelligence big language model "No Teacher" in the industry, with an accuracy rate of 90% in approving specific scenarios, effectively promoting the efficiency of Lujin Holdings' risk control approval; The previously released fully online artificial intelligence small and micro loan solution "Xingyun" can achieve at least zero text input and significantly reduce waiting time by providing personalized AI customer service "Xiaohui" face-to-face with customers throughout the entire process.
As of September 30th, "Xingyun" has served a total of 15.72 million customers, with customers receiving a total loan of 207 billion yuan, and the average application process time reduced by 31%. In the first three quarters of this year, the intelligent customer service platform has served a total of 6.2 million customers, with a solution rate of over 82%. Exclusive consulting services provided 1.48 million people, receiving 1255 recognition and praise from customers through banners, letters, and other means, with customer satisfaction exceeding 96%.
It is worth mentioning that LuJinSuo Holdings is further leveraging its advantages as a financing guarantee entity, consolidating guarantee responsibilities, increasing guarantee ratios, and using a financing guarantee model to assist traditional financial institutions, better realizing the willingness to lend for small and micro loans.
Deepen the frontline listening to "customer voices" and promote the upgrading of service experience
It is understood that in order to better support the development of small and micro enterprises, Lujin Holdings also adheres to customer centricity, establishes multiple channels to listen to customer opinions, optimizes and innovates products and services in a timely manner based on customer feedback, and continuously optimizes the complaint process. At the end of 2022, LuJinSuo Holdings will establish professional customer service teams in various branch offices and introduce enterprise WeChat to establish peer-to-peer service relationships, ensuring that each customer has an exclusive customer service representative to provide services during the loan cycle and timely solve various customer demands.
At the same time, Lujin Holdings continuously establishes and improves a standardized system of operation actions and customer service knowledge base, simplifies the complexity of customer service work, replaces "asking others" with "self inspection", leaves more time for customer service personnel to interact and communicate with customers, improves the efficiency of small and micro enterprise financial services, and enhances the experience of small and micro enterprise financial services.
Financial and economic activities; Financial stability and economic stability. In the future, Lujin Holdings will solidly promote the construction of financial service capabilities for the real economy, further enhance the breadth and depth of financial service coverage, enhance the accuracy and effectiveness of financial services, and better promote the healthy growth and sustainable development of small and micro enterprises.
It is reported that the Top 10 Brand Selection in Beijing's financial industry was founded in 2015 and has become an important platform to showcase the development achievements of Beijing's financial industry. It has been recognized by financial regulatory authorities, industry associations, and financial institutions. This event will explore the shining points of various financial institutions and fintech enterprises in the transformation of digital finance, serving the real economy, and building ESG systems.