Following the owner of Xiaopeng P5, the owner of Xiaopeng P7 also jointly wrote a letter to He Xiaopeng, Chairman and CEO of Xiaopeng Automobile.
On November 8th, 290 Xiaopeng P7 car owners jointly wrote a letter to He Xiaopeng, reflecting issues such as the inability to fulfill the official OTA upgrade. These car owners stated that the official promotion of the Xiaopeng P7 Exclusive Edition model will be equipped with XPILOT3.0 automatic driving assistance system as standard, while other models will be equipped with an optional price of 36000 yuan, and will be upgraded to XPILOT4.0 automatic driving assistance system in the future. But so far, Xiaopeng Automobile has not officially mentioned when to upgrade XPILOT 4.0.
In the joint letter, the above-mentioned car owners stated that on October 24th of this year's Technology Day, Xiaopeng Motors announced that XNGP (Full Scene Intelligent Assisted Driving) will support automatic assisted driving in 25 to 50 cities by the end of the year. Xiaopeng has described the new G6, G9, and P7i models with over a dozen pages of updated version 4.4.0, but has not spoken a word about the autonomous driving assistance of the P7 Ultimate model, indicating that the P7 model is no longer eligible for this update. The above owner claims.
The owner of the joint letter asked, did the car owner who chose to purchase due to their trust in Xiaopeng's OTA continuous upgrade become a user abandoned by Xiaopeng?
In addition, the joint letter also mentioned that the "AEB emergency braking function of Xiaopeng Automobile is like a dummy". For the above information, a reporter from the Daily Economic News sought confirmation from Xiaopeng Automobile, but Xiaopeng Automobile has not yet made a formal response to the joint letter from the owners of the Xiaopeng P7.
It is worth noting that hundreds of Xiaopeng P5 car owners have also issued joint letters before. These car owners claim that they have not enjoyed CNGP (City Navigation Assisted Driving) service for nearly two years after picking up the car, and this service is one of the marketing gimmicks when purchasing a new car. The car owners believe that they have been deceived by Xiaopeng Automobile. In addition, these car owners have repeatedly communicated with Xiaopeng Automobile customer service regarding their plans to launch subsequent CNGP services, but the responses they received were all perfunctory.
For the old owners of Xiaopeng P5 P version who cannot use the urban NGP function mentioned above, Xiaopeng Motors has provided a feedback plan. For this reason, we are targeting current owners of the Xiaopeng P5 P version who have obtained the XPILOT 3.5 intelligent driving assistance software as of 16:00 on November 3, 2023, and are offering a 20000 yuan intelligent driving first refusal voucher entitlement, "said Xiaopeng Automobile.
Regarding the frequent incidents of car owners' joint letters, some argue that this is related to the new brand's tactics. Currently, various new brands are trying to focus on "users" and strive to follow a user centered development model, placing more emphasis on user operations than ever before. However, during the user operation process, the company did not commit to the previous agreement, which also attracted the rights protection of car owners.
It is worth mentioning that the above events also reflect the problems in the after-sales aspect of new energy vehicles. Compared to gasoline vehicles, the market for after-sales service of new energy vehicles is very immature, with the problem of strong vehicles and weak after-sales service, which is currently very prominent. "Zhang Yanhua, President of the China Automobile Maintenance Industry Association, believes that" the maintenance business content, technical skills, skill requirements, business philosophy, and industry profit structure of new energy vehicles have undergone significant changes
In this context, the Ministry of Commerce and nine other departments jointly released the "Guiding Opinions on Promoting the High Quality Development of the Automotive Aftermarket", proposing to accelerate the construction of the new energy vehicle maintenance technology standard system, strengthen after-sales maintenance training, develop green automotive maintenance, and enhance the digital service capabilities of automotive maintenance, in order to better support the development of the new energy vehicle industry and protect the rights and interests of car owners.