At the end of the e-commerce "Double 11" promotion, Alipay collapsed again. On November 11, the topic of # Alipay's collapse # appeared on the hot search list.
A number of netizens said in the morning that they encountered Alipay exceptions and could not pay, and "repeated deduction", "payment failure", "transaction creation failure", "service exception" and so on were displayed during payment. Some netizens said that on Alipay, the withdrawal of cash from Yu'e Bao had not arrived, and Huabei repayment and deduction were successful, but the bill was not cleared.
Since 10:00 a.m., some netizens have found Alipay abnormal. Many netizens said that "the bank card has shown that the payment was successful, and Alipay has shown that it is waiting for payment", "the transfer interval is the slowest in history, and the card has been in the bank review", and other users said that the order has been cancelled and the payment has been deducted twice, which has not been resolved yet.
At around 11:25, Alipay issued a statement saying, "Some users' payment functions were affected due to a partial failure of the system message database. This failure will not affect users' fund security. As of 10:50 a.m., the failure had been repaired. We apologize for the inconvenience."
In fact, this is not the first time that Alipay has failed this year.
On October 22, the day after the launch of Tmall's "Double 11", many users reported the problem of repeated deductions from Alipay in small red books. One user said, "Alipay suddenly deducted 2500 yuan in the middle of the night. The bank said it should be a problem with Alipay. The bank called Alipay, and Alipay said it was a system problem, and it didn't know when it could be returned." On April 9, Alipay system reported an abnormal error, which made some users unable to use it.