Beijing Business Daily News (Reporter Wang Yinhao) The transaction of second-hand houses is a major matter that concerns both the buyer and the seller's families, but the transaction process also faces many troublesome issues. The difficulty in controlling transaction risks and the complexity of processes with long cycles have become pain points for many consumers. On October 23rd, Beijing Lianjia held an open day event for the "New Scene and New Experience" signing service center, officially announcing the full operation of 10 signing service centers.
The Contract Signing Service Center is a one-stop real estate transaction service center created by Beijing Lianjia, which can provide transaction services such as contract signing, online signing and filing, bank loans, tax payment and transfer for both buyers and sellers. By reconstructing the process chain of second-hand housing transactions and aggregating multiple roles, it ensures transaction safety, improves service efficiency and experience.
To help both buyers and sellers avoid risks to the greatest extent possible, the Beijing Lianjia Contract Signing Service Center has standardized the second-hand housing transaction process, dividing it into five modules: appointment, pre signing, in signing, post signing, and review, covering 33 stages such as risk warning, document verification, contract drafting, and contract explanation. Potential risks in each stage are checked and avoided one by one during the contract signing stage. Among them, the signing service center has summarized and produced six types of high-risk warning videos, which are played for both buyers and sellers before signing to fully warn of transaction risks.
In addition, disputes arising from verbal agreements between buyers and sellers have occurred from time to time in the past. In the signing service center, each signing room can provide full process audio and video recording services, and permanently store them in the cloud, making the entire signing process visible and transparent, better protecting the legitimate rights and interests of both parties. For the financial security issues that consumers are concerned about, the signing service center has introduced various fund custody services. The data shows that the current fund custody equivalent of the contracted service center has reached 96.32%, effectively ensuring the financial security of both buyers and sellers.
It is worth mentioning that the Beijing Lianjia Contract Signing Service Center has also set up a new role of "Contract Manager" to ensure transaction security. Unlike in the past where brokers led the signing process, in the signing service center, the signing manager is not only responsible for reviewing qualifications, assessing risks, and explaining contracts, but also can answer transaction questions for both buyers and sellers, assisting brokers in accurately calculating loans and taxes. As a fourth party independent of the buyer, seller, and broker, the signing manager is more objective and fair, which helps to make the signing process more standardized.
Most of our contract managers have professional education backgrounds in law, finance, and other fields, with an average working time in the real estate industry of over 9 years, "said An Shuli, the head of Beijing Lianjia Trading Service Center. Beijing Lianjia has set educational and professional experience thresholds for the position of contract manager, and introduced a service quality inspection system that uses manual sampling and AI quality inspection technology to assess the services of contract managers, ensuring that they provide safe and standardized contract services to consumers in accordance with standard procedures. As of October 15th, the signing dispute rate between buyers and sellers at the signing service center is 0.11%, which is 2.98% lower than the traditional non centralized signing mode, effectively reducing the risk of transaction disputes between buyers and sellers.