The game has been on the server for several days, and Chinese players of Blizzard games are still waiting in line to enter.
On September 25th, Blizzard's game Hearthstone officially returned to the Chinese server, making it the second game under Blizzard to return to the Chinese server after World of Warcraft. However, like World of Warcraft, Hearthstone players on the Chinese server also encountered serious queuing problems.
In a recent announcement, the Chinese server operation team of Hearthstone admitted that there is indeed a "serious abnormal queuing" phenomenon in the game. In response to players' questioning that queuing was "intentional by NetEase," the operations team also responded that this was a misunderstanding, stating that "the Chinese server has really encountered very difficult and complex problems.
Is' serious abnormal queuing 'due to insufficient servers?
On September 30th, the Chinese server operation team of Hearthstone once again provided further explanation on the problems existing in the game.
The team stated in the announcement that the game is still facing serious issues. Although the matching time of each gameplay is relatively normal, there are still serious abnormal queuing phenomena when entering the game, and the stability of the connection also fluctuates severely. This will be the focus of Blizzard's current repair.
Due to the long repair time, the game official has provided players with partial additional compensation. The operations team stated in the announcement that they have reported various issues to Blizzard, and the related problems will be fixed after the game experience is restored.
Hearthstone is a classic strategy card game under Blizzard. On September 25th, the Chinese version of the game officially returned, but it has been facing serious queuing problems since its return. Some players believe that this is due to insufficient resource investment.
Regarding this issue, the operation team of Hearthstone responded that NetEase and Blizzard continue to attach great importance to the Chinese version of Hearthstone and all Blizzard games. The current problem is not caused by insufficient investment of resources that the national server operation team can handle, such as servers.
On September 26th, the operation team of Hearthstone also released a notice explaining the problems that exist in the game. The team stated that there are still many issues that affect the normal and smooth gameplay of Hearthstone after its launch. Players may encounter problems such as abnormal queue and matching times, inability to enter the mall, and disconnection during the game.
In fact, the Chinese server is currently facing a very difficult and complex problem. In the past nearly 40 hours, Blizzard's technical team has been fixing the problem, and the Chinese server team has been continuously providing technical cooperation and feedback. In addition to the Hearthstone development team and Battle.net technical team, more teams have joined the technical support. "The operations team stated in the announcement that as of the time of the announcement, the problem is gradually being resolved, but the technical team still cannot give an expected time for complete repair.
The team has also responded to some rumors. Especially regarding the statement that some players questioned "this is intentional by NetEase, just not wanting players to enter the game", the operation team stated that this is a misunderstanding, and "we have no reason to actively refuse players to enter the game".
In fact, due to issues with the game, we have cancelled a large amount of advertising resources, lowered overall popularity, and avoided more players experiencing a poor gaming experience. We have also seen articles with technical arguments posted by players, most of which describe phenomena that are factual, but the reasons for these phenomena are various bugs rather than human factors, "said the operations team.
Previously, World of Warcraft also encountered queuing issues
Prior to Hearthstone, Blizzard's official Chinese version of World of Warcraft was launched on August 1st this year. This is the first game under Blizzard to return to the Chinese server. After the game was launched, players also encountered serious queuing problems, making it difficult to log in to the game.
On the morning of August 1st, World of Warcraft officially announced that due to the excessive number of players using value-added services such as character leveling, some value-added services will be temporarily closed to alleviate server pressure. On August 4th, World of Warcraft officially announced once again that it has completed the expansion of multiple official servers.
A spokesperson from Blizzard China told Securities Times · e Company reporters at the time, "We have always been deeply moved and inspired by the enthusiasm of Chinese players for World of Warcraft. The recent re launch of World of Warcraft has also excited us greatly. We are working closely with NetEase, leveraging NetEase's local expertise, listening to the voices of the player community, and striving to continuously optimize the gaming experience on the Chinese server
After nearly a month of optimization, the queuing situation in World of Warcraft has been greatly alleviated, but it has not been completely resolved. And now, players of Hearthstone have encountered the same problem again.
After the official launch of two games on the Chinese server, the return time of multiple games under Blizzard has attracted much attention. According to a joint announcement by Blizzard and NetEase's game publishing team in April this year, Blizzard's first comeback game will reunite with players this summer, followed by the announcement that Hearthstone will return on September 25th. But there is still no timetable for when games such as Overwatch, Diablo, and Starcraft under Blizzard will return.