As the enthusiasm for the Paris Olympics swept across the globe, at the end of July, in Jiaxing, Zhejiang, the knights also welcomed a special event - the final of the 2nd National Online Appointment Delivery Professional Skills Competition: a multi-dimensional practical competition from order pickup and delivery, driving skills display, abnormal situation response, and management training.
On the competition field, 94 riders from 7 well-known platform enterprises across the country gathered together to compete on the same stage. JD's delivery rider Huang Hu stood out in the fierce competition with his excellent delivery skills and rich practical experience, and won the award for excellence.
Huang Hu has 8 years of delivery experience and has completed tens of thousands of orders on the JD Express platform. In the Jiaxing area of Zhejiang, where delivery is carried out year-round, the monthly income remains above 10000 yuan.
With rich practical experience and keen insight, Master Huang has some effective delivery tips that can not only improve delivery efficiency but also enhance customer satisfaction.
Mr. Huang gave an example, for high-value orders such as mobile phones, he specially prepared a small lockable box to "put some valuable items inside and lock them, so as to avoid collisions or other unexpected situations." For fragile orders such as cakes or flowers, he relies on planning the cycling route and adjusting the speed to ensure safe delivery.
Behind these seemingly simple techniques is Master Huang's years of experience in delivery, as well as his dedication and pursuit of safe and timely delivery for every order. As a result, he achieved a record of 0 complaints over the course of 8 years.
It is reported that JD.com has over 1.2 million active knights, and the platform has established a comprehensive knight training system to enhance knight business skills while promoting knight comprehensive literacy and professional development.
For the entire delivery process, the platform has set up specialized training courses, including route planning, special item disposal, safe driving, etc. Offline training stations have also been established throughout the country to enhance the rider's experience in running orders and delivery standards through diverse methods such as simulation and case analysis.
In terms of rider care, JD.com has continuously upgraded its measures. This summer, we launched a mobile "ice drink truck" for outdoor workers, as well as more than 200 offline activities of various sizes, providing heatstroke prevention drugs, sunscreen products, chilled drinks, fruits, etc. for riders, making it more comfortable for them to run errands. At the same time, the platform has invested over 100 million yuan as a recruitment and incentive measure for riders, providing benefits for both new and old riders and helping them earn tangible income.