Doubt Pinduoduo, understand Pinduoduo, and become Pinduoduo. Just now, Jack Ma and Liu Qiangdong couldn't sit still.
Taobao and JD.com will support refund only
Recently, Taobao issued a public notice on changing the "Taobao Platform Dispute Resolution Rules",
Among them, Taobao stated that based on the platform's own big data capabilities, it will combine the platform's punishment on information or product levels, seller store quality indicators (such as quality scores), a large number of customer complaints on the buyer side, and perception of counterfeit and inferior issues, etc., to form a comprehensive evaluation of the products sold by the seller from multiple perspectives. If it is determined that the recently sold products have reached the level of improper description, confusion, misleading, or counterfeit, etc, Taobao will directly provide quick return and refund or refund support.
In short, if a seller has received too many negative reviews or violations in their past business operations, they may be directly judged by the platform for returns or refunds upon receiving customer after-sales complaints.
In the delivery process of the second article, Taobao stated that "in the event of delayed or forced delivery by the seller without the buyer's consent," the seller shall bear the related costs and risks of damage, destruction, and loss of the goods. Orders can be refunded to the buyer.
The third article is about "7-day no reason return" products or products rejected by buyers, supporting buyers to apply for a refund after rejection.
In addition, recently JD.com has also revised its after-sales and transaction dispute resolution policies, adding a standard for users to only refund.
Jack Ma and Liu Qiangdong spoke out one after another
Not long ago, Pinduoduo's market value once surpassed Alibaba. Although Pinduoduo's revenue was still less than one-third of Alibaba's in the previous quarter, its growth rate was much faster than Alibaba's. This astonishing growth means that the market is willing to offer Pinduoduo stocks much higher P/E ratios.
At the end of November, on Alibaba's intranet, An employee posted saying: "It's hard to sleep at this moment, and I can't even think about it. Pinduoduo's market value has directly reached $185.5 billion, which is only 8 billion less than our $194.3 billion. It's really a shock. That inconspicuous person is about to become the big brother. I didn't want to post this post without any content or nutrition, but in thought, I still left this post as a reminder and as my own encouragement. I hope to work hard with the group brothers to contribute and surpass it."
Jack Ma replied as "Partner Jack Ma", stating: "Very good. Please provide constructive suggestions and suggestions, especially innovative ideas. I believe that everyone at Alibaba is watching and listening today. I firmly believe that Alibaba will change, and that Alibaba will change. All great companies are born in winter. The era of AI e-commerce has just begun, and it is both an opportunity and a challenge for everyone. Congratulations to PDD on their decisions, execution, and efforts over the past few years. Everyone has done well, but those who can reform for tomorrow and the future will do well." Only organizations that are willing to pay any price and sacrifice are respected. Back to our mission and vision, Ali people, come on! "
After Jack Ma shouted "Alibaba will change", Liu Qiangdong also spoke up.
On the evening of December 9th, Liu Qiangdong, the founder and chairman of JD.com, replied to employee comments on the company's intranet that JD.com must change, otherwise there is no way out. "I believe we will definitely come out of the trough. Every person and every company will go through several peaks and valleys to achieve greatness."
The following is the full text of Liu Qiangdong's internal network reply:
I am in the car and there may be typing errors due to shaking. I hope everyone can understand. I think this brother said it too well. It can be said that when it comes to the pain points of the company, they are all real problems that must be changed. Otherwise, we have no way out.
We prioritize customers every day, but in our work, we always think about ourselves as the center! We often say that in combat, we only prioritize, but we defend everywhere and never think about how to take the initiative! Many people talk about innovation every day, but they just plagiarize and follow others every day.
There have been so many problems, of course, all due to my poor management, and I am very self blaming. But no matter what, I won't lie flat, and I hope my brothers won't lie flat. The organization is huge, bloated, and inefficient now, and changing it does take time.
I hope brothers can be more patient. Today, there are still many brothers who dare to tell the truth and persist in fighting. JD's foundation is still strong, and I believe we will definitely get out of the valley. Any person or company will go through several peaks and valleys in order to achieve greatness.
I am grateful to this brother for his sincere advice and suggestions. I can feel that he loves the company very much. Thank you very much, brother. Thank you also to every hardworking brother. Let's work together to change!
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