Recently, NYSE: YRD released its 2023 Environmental, Social, and Governance (ESG) report. Tang Ning, Chairman and CEO of the Board of Directors of Yiren Zhike, stated, "Practicing the ESG concept and promoting sustainable development has become both a value consensus and an important lever for stable operation of enterprises. Over the past decade, Yiren Zhike has always taken 'digital technology, a better life' as its mission, integrating sustainable development into the company's strategy and business operations. We hope to leverage the power of intelligent technology to create value for more individuals, enterprises, and even the whole society."
Thick planting AI technology "intelligence" empowers customers with new experiences
Yiren Zhike has developed a business strategy of "AI+diversified scenarios", and through the introduction of AI technology, it has provided over 2.1 million intelligent services to customers this year. At the same time, customers can also file complaints or seek services through the company's official website, 400 customer service hotline, email, regulatory hotline, and other means. The customer service satisfaction rate for financial consulting business reached 94%, insurance brokerage business reached 96%, and quality of life business reached 95%.
In terms of consumer rights protection, Yiren Zhike has established a full process anti fraud management system and developed the Hawkee anti fraud model. Through the identification mechanism of "AI automatic recognition+manual assistance", more than 20000 suspected black and gray customers have been identified and marked, fully maintaining the order of the financial market.
Yiren Zhike attaches great importance to user information security and privacy protection. The company's information security organizational structure consists of decision-making, management, execution, and audit institutions, and enhances the company's information security capabilities from institutional construction, security protection, emergency management, security auditing, and other aspects. In 2023, the company's products have passed the ISO 27001 information security management system certification and the national information security level protection three-level certification.
More "Smart", Wise and Warm, Promoting Prosperity and Development Together
Yiren Zhike has always focused on the comprehensive financial service needs of individuals and small and micro enterprises. In 2023, the company provided loan matching services worth over 36 billion yuan to over 2.8 million customers; Matched unsecured credit loans for over 460000 small and micro business owners, with a cumulative amount exceeding 6.5 billion yuan. From early 2023 to the end of June 2024, Yiren Zhike services have covered more than 300 prefecture level administrative regions and more than 2600 county-level administrative regions in China, providing financing services worth nearly 10 billion yuan for industries such as wholesale and retail, traditional manufacturing, accommodation, and catering.
In addition, adhering to the original intention of caring for new forms of employment workers, Yiren Zhike has provided accidental injury insurance protection and services to 100000 new forms of employment workers such as ride hailing drivers, takeout drivers, and couriers in Wuhan. In 2023, Yiren Zhike has facilitated loans of 222 million yuan for 10500 agricultural entrepreneurs, reflecting Yiren Zhike's determination and confidence in supporting the modernization of agriculture.
In supporting rural revitalization and assisting children's growth, Yiren Zhike has partnered with Beijing Yixin Public Welfare Foundation to launch the "Moss Flower Campus" public welfare project. By building a scholarly campus, offering moss psychology classes, and organizing moss summer camps, we aim to create a beautiful campus, help rural children access fair educational opportunities, and empower rural development. As of the end of the reporting period, the project has built a total of 33 "Moss Flower Campuses", covering Yunnan, Guizhou, Beijing, Jiangsu, Sichuan and other places, with a direct benefit of over 60000 children.
Green leads "intelligence" and takes the lead
Yiren Zhike deeply practices green operations in daily office and business processes. As of the end of 2023, the proportion of energy-saving electrical equipment in the workplace of the company located in Beijing has exceeded 90%; Priority should be given to leasing data centers with green building design concepts and low PUE (Power Usage Efficiency). At the same time, the company has set a target of reducing the average PUE of its leased data centers to 1.3 by 2024.
In actively developing green finance, Yiren Zhike Shangtong Loan has deep cooperation with many leading ERP (Enterprise Resource Planning) software vendors, SaaS (Software as a Service) service providers, e-commerce, etc., actively guiding more funds to invest in small and micro entities in the green and low-carbon field. And restrict the loan application access of industry owners in the "two highs and one surplus" industries, and refuse funding applications from customers who touch the environmental protection red line.
In addition, by collaborating with multiple data companies, more than 100 environmental related evaluation indicators have been included in the risk control model. In 2023, Yiren Zhike facilitated a loan of 12.55 million yuan for a total of 483 business owners in the environmental monitoring industry, and rejected loan applications from nearly 327 business owners with environmental violations; We have also provided environmental pollution liability insurance brokerage services for multiple enterprises, with a risk coverage of over 100 million yuan.
In the future, Yiren Zhike will continue to uphold the ESG concept, continuously break through and explore, provide users with higher quality and more convenient services, and create more value for society.