The collapse of Microsoft has caused a global shock.
On July 19th Beijing time, Microsoft experienced a major service failure worldwide, resulting in the suspension of a large number of flights in the United States. According to the Air Traffic Control System Command Center of the Federal Aviation Administration, United Airlines, American Airlines, and Delta Air Lines issued ground grounding orders for all flights at one point. According to the latest news, the Air Traffic Control Department of the Federal Aviation Administration of the United States has cancelled the ground grounding order for American Airlines.
Windows users in multiple regions around the world have encountered system "blue screen" crashes, and there have been reports of IT disruptions worldwide, affecting international airports, the London Stock Exchange, and others. Among them, Australia is a severely affected area; A large number of Windows users in China have also experienced system crashes, and the topic of "Microsoft Blue Screen" once topped Weibo's hot search list.
The Australian government has stated that this interruption appears to be related to issues with the global cybersecurity company CrowdStrike, and the national cybersecurity watchdog has stated that there is no information indicating that this was an attack. Affected by this incident, the stock price of CrowdStrike plummeted by over 21% before the US stock market opened. In addition, Microsoft's pre-market stock price also plummeted by over 3%.
Large number of flights grounded
On July 19th Beijing time, Microsoft experienced a major service failure worldwide, resulting in the suspension of a large number of flights in the United States.
The Microsoft malfunction first appeared on Thursday afternoon Eastern Time, when US low-cost airline Frontier Airlines urgently announced the cancellation of some flights, citing that its system was affected by a major technical malfunction at Microsoft. Shortly after 10pm Eastern Time on Thursday, regulatory authorities lifted the ground grounding order for Frontier Airlines.
However, by Friday morning, more airlines were involved in this storm. According to the Federal Aviation Administration's Air Traffic Control System Command Center, United Airlines, American Airlines, and Delta Air Lines have issued ground grounding orders for all flights.
According to the latest news, the Air Traffic Control Department of the Federal Aviation Administration of the United States announced that American Airlines has cancelled its ground grounding order.
In addition to American airlines, Türkiye Airlines, Indigo Airlines, airlines or airports in Mumbai, Berlin, Germany and Sydney, Australia also encountered technical problems.
On the 19th, Microsoft announced that its Microsoft 365 series services have experienced access interruptions, affecting various Microsoft 365 applications, as well as Microsoft Xbox and others.
Microsoft stated that the service interruption began around 6pm Eastern Time on Thursday, and some of its customers encountered issues with multiple Azure services in the central United States. Azure is a cloud computing platform that provides services for building, deploying, and managing applications and services.
According to a continuously updated service health status on Microsoft's official website, users may currently be unable to access various Microsoft 365 applications and services. Microsoft stated that it is working to resolve this issue.
Microsoft's Azure status page suggests that customers who have set up disaster recovery programs can consider taking measures to failover their services to other regions, and if they encounter problems, they can consider using programming options. Currently, although Microsoft has announced the resumption of operations in the Midwest region of the United States, Microsoft 365 is still in a downgraded state, and many services are unavailable to some users.
Global 'Great Collapse'
Windows users in multiple regions around the world have encountered system "blue screen" crashes, with Australia being the hardest hit area. A large number of Windows users in China have also experienced system crashes, and the topic of "Microsoft Blue Screen" once made it to the hot search on Weibo.
The London Stock Exchange stated on Friday that technical issues have affected the release of news announcements. West Japan Railway Company (JR West) train travel location information cannot be obtained due to a Windows system malfunction.
The morning live broadcast program of Sky News in the UK has been suspended due to technical issues, and Channel 10 and ABC television stations in Australia are also unable to broadcast news normally.
In addition, UK users have encountered difficulties when making appointments for general practice clinics in the UK National Health Service. When the patient attempts to make an appointment, an error message will appear. A clinic reported that "the national Internet problem" is "affecting our core medical management system". The UK National Health Service has not yet issued an official statement.
The railway transportation throughout the UK has also been severely affected. The UK National Rail website warns that IT failures are affecting multiple train operators, causing widespread train delays and cancellations. Malaysia's railway operator KTMB is facing ticketing and customer service issues.
In the United States, there has been a technical malfunction with the 911 emergency call service, causing many 911 and non emergency call centers to malfunction. Due to the impact on the main communication system, the emergency services department had to activate backup contact numbers and manual handling systems to respond to emergency calls.
In Australia, the problems caused by Windows are more widespread, with many Windows users experiencing system blue screen issues on their computers, from banks and media institutions to gas stations and supermarkets. Banks and payment systems have been affected, and some supermarkets and gas stations have been forced to close.
A spokesperson for the Australian Minister of Home Affairs stated, "Our current information indicates that this interruption is related to technical issues with the third-party software platforms used by the affected companies
Australian National Cybersecurity Coordinator Michelle McGuinness stated that there is no evidence to suggest that this large-scale outage was a hacking attack or a cybersecurity incident. The current information obtained is that this interruption is related to technical issues with the third-party software platforms used by the affected companies. There is no information indicating that this is a cybersecurity incident.
Microsoft said it is investigating the incident. Currently, malfunctions are relatively common, and telecommunications companies, banks, and supermarkets often encounter technical failures that typically last for several hours. However, such a scale of failures may have never been seen before, highlighting the modern economy's dependence on technology and increasing interconnectedness.
plummeted 21%
According to comprehensive media and expert analysis, unlike the widespread grounding of flights in the United States, the blue screen issue encountered by Windows users in some regions around the world is caused by another technical malfunction.
The Australian government has stated that this interruption appears to be related to issues with the global cybersecurity company CrowdStrike, and the national cybersecurity watchdog has stated that there is no information indicating that this was an attack.
It is reported that CrowdStrike provides software for thousands of enterprises worldwide to resist viruses and cyber attacks.
CrowdStrike reported on Friday that blue screens of system crashes were observed in multiple locations, which are related to its Falcon Sensor product. Engineers have identified the issue as a Content Deployment problem and have restored it to the old version of the system before the update.
Starting around 13:30 Tokyo time on the 19th, computers running Microsoft Windows operating system in Japan began to experience access issues one after another. According to Microsoft Japan, the issue has been confirmed to have occurred on computers that have installed CrowdStrike software, a US cybersecurity company.
According to reports, CrowdStrike's Japanese subsidiary stated that computers installed with the company's security software "Falcon" showed a "blue screen", indicating that Windows was experiencing access issues. A spokesperson for CrowdStrike's Japanese subsidiary stated that they are aware of the issue and are investigating the cause and considering countermeasures.
According to reports, a company that uses CrowdStrike software said that at around 1:40 pm on the 19th, its office computers gradually showed blue screens, and after restarting for a period of time, they showed blue screens again, causing them to be unable to work.
Public information shows that Blue Screen of Death (BSOD) is a screen image displayed by the Windows operating system when it is unable to recover from a system error, usually accompanied by error codes and error messages. The appearance of BSOD is to protect the computer from further damage.
Industry insiders have stated that CrowdStrike is a security control software that is mostly deployed in enterprise environments. My personal home computer is unlikely to have any problems this time.
Affected by this incident, the stock price of CrowdStrike plummeted by over 21% before the US stock market opened, and as of press time, the decline is still over 19%.
It is reported that CrowdStrike provides detection and monitoring tools for network and IT teams, and is a leading global terminal security company with a total market value of $83.48 billion (approximately RMB 606 billion).
In addition, Microsoft's pre-market stock price also plummeted by over 3%.
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